Customer Service

1. Service purpose:

Focusing on customers and solving all problems of users quickly and effectively, satisfying the needs of users is always the core of all our work.

2. Service commitment:

(1) all products sold by our company are free to provide users with technical advice and technical training, such as user needs, and can also provide products for users to install or guide installation services;

(2) the problems appeared in the process of users in the use of the product, whether or not our products, as long as the user contact us, our company are guaranteed within 24 hours after receiving letter sent staff, help users to find out the reason, to help users solve problems;

(3) for the quality problems reflected by the users, we ensure that the disposal plan is taken out within 8 hours and implemented immediately, to relieve users of the problems.

3. Service project:

Technical consulting, technical training, product installation, adjustment and technical guidance, product parts replacement, three package services.

4. Service hotline:

029-82622165-8005029-82622165-8016, E-mail:service@xapttx.com

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